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CYGNVS Sub-Processors
Last modified September 2024
To support delivery of our Services, CYGNVS may engage and use data processors with access to certain Service Data. This page provides important information about the identity, location and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the applicable agreement between Customer and CYGNVS.
Service Data means any data relating to use, support and/or operation of the Services, including information relating to volumes, activity logs, frequencies.
Third Parties
Infrastructure Sub-processors
CYGNVS currently uses third party sub-processors to provide infrastructure services, and to help CYGNVS run the service. CYGNVS may use the following sub-processors to host Service Data or provide other infrastructure that helps with delivery of the Services:
- Amazon Web Services (AWS) – Cloud Service Provider
- Google Cloud Platform (GCP) – Cloud Service Provider
The regionality of the infrastructure is selected by the user during onboarding. Current options are United States, EU (Germany), Australia, UK, Canada, India. All data is stored in the selected region, save for sub-processors and data described below.
Other Sub-processors
CYGNVS may use the following sub-processors to perform or assist with other service functions:
|
Entity Name |
Processing Activities |
Entity Country |
|
HubSpot |
Customer relationship management and support activities |
European Union (Germany) |
|
Intercom |
Customer support activities and in-app communications/guides |
European Union (Ireland) |
|
Datadog |
Monitoring & Logging |
United States |
|
LaunchDarkly |
Feature Flag Management |
United States |
|
SignRequest |
eSignature functionality (Only used when using the "eSignature" functionality of the Service) |
European Union (Ireland) |
|
Microsoft |
Document editing functionality (Only used when using the "Document Editing" functionality of the Service) |
United States |
CYGNVS Group Processors
The following CYGNVS subsidiary companies are sub-processors providing technical and operational support. Depending on the geographic location of a customer or their authorized users, and the nature of the CYGNVS services provided, CYGNVS may also engage one or more of the following affiliates as processors when accessing personal data (such as user name and email address) to deliver support and similar services to a Customer:
- CYGNVS Inc. Location: USA
- Cygnvs Canada Inc. Location: Canada
- Cygnvs India Pvt Ltd. Location: India
- Cygnus Data Science, Ltd. Location: Ireland
Updates
The sub-processors used by CYGNVS may change over time. CYGNVS will update this page with notice of any new or different sub-processors as appropriate and necessary. You may subscribe to receive notifications by email if we update this page to add or replace any sub-processors, if any of our sub-processors materially change the services that they provide, or if they change the country from which they provide them. To subscribe please complete the form available at https://info.cygnvs.com/termsandpolicies/subprocessor-notification.
CONTACT CYGNVS. If you have any questions regarding our sub-processors, you may contact us by writing to CYGNVS Inc., 4940 El Camino Real, Suite 100, Los Altos, CA 94022 or by emailing legal@CYGNVS.com.